Terms and Conditions



Prices listed are in US dollars and are subject to change without prior notification. © 2018 HDS Venture LLC/PetRibbons. All Rights Reserved. Hereinafter HDS Venture LLC/PetRibbons is referred to as PetRibbons.


Prices effective June 2018 – December 31, 2018 • Tel: 714-619-3715 • Fax 949-387-9641• orders@petribbons.com



Orders can be placed via our website www.petribbons.com, by Phone at 714-619-3715 fax to 949-387-9641 or email to orders@petribbons.com



A valid resale certificate, company letterhead, business card, the credit application and credit card authorization form are required to purchase at wholesale pricing from PetRibbons. The credit card authorization form is available on our website at www.petribbons.com or upon request from Customer Service.

Opening orders require payment via credit card with consideration for terms extended with the submission of five credit references on the credit application. Credit is based upon approval. You will be notified via email of your terms.



All opening orders must be paid via credit card and submitted with the credit card authorization form or online.  Orders must have the account name, billing address and ship to address clearly shown. Credit cards are charged at the time of shipment. We accept Visa, MasterCard, and American Express. No COD shipments are accepted. Orders are F.O.B. Orange County, California, and are subject to change without notice. Unless advised by the purchaser, PetRibbons will determine the appropriate shipping mode and carrier. Shipments made on the customer shipping account will be subject to a processing fee of $6.95 per shipment.

Product shipping is based on availability, with in stock goods shipping in 5-7 business days after receipt of order contingent on all business and payment info being current and updated.

NOTE: In the event of chargebacks against this credit card, PetRibbons will charge a fee of $45.00 for responding to chargebacks that are subsequently reversed by the bank.



For questions about the status of an order, availability, sizes or finishes, please call 714-619-3715  from 7:00AM to 8:00PM Eastern Time, M – F excluding major holidays to speak to your customer service representative.



PetRibbons inspects and carefully packs your order before shipping with every effort made to ensure it arrives in the best possible condition. All shipments should be inspected immediately upon arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier. All CLAIMS FOR DAMAGE AND/OR SHORTAGE MUST BE MADE WITHIN 72 HOURS OF RECEIPT OF THE MERCHANDISE. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.



Any return must be authorized in writing in advance by PetRibbons. Unauthorized returns will not be accepted. A 25% restocking fee will be assessed on all returns without prior authorization or for goods not deemed defective. It is the purchaser’s responsibility to properly package authorized returns to prevent damage. Authorized returns arriving damaged due to poor packing will not be credited to the customer’s account.

All authorized returns should be sent to:

HDS Venture LLC/PetRibbons

3002 Dow Avenue, #222, Tustin, CA 92780



Every effort is made to ship orders quickly and as complete as possible, but on occasion, items will be backordered based on availability. As such items become in stock, we will ship without notice.



PetRibbons warrants its products for 90 days from date of sale against defects in materials and workmanship. Products damaged during the course of normal use are not covered by any warranty.



All products in PetRibbons’ collection are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects.

Items may vary in color from the photographs in our catalog, collateral, and on the web. Specifications of individual items are subject to change and may differ slightly from those shown or stated. Fabric and dye lots will have different colors due to the manufacturing processes. PetRibbons reserves the right to make product design changes/improvements as part of our process of product refining and manufacturing.



MAPP, manufacturer’s agreed pricing policy, and IMAPP, internet manufacturer’s agreed pricing policy for all customers is applicable with respect to suggested pricing through advertising or promotion of product from PetRibbons. This is in order to maintain the value of the brand.

MAPP & IMAPP is 20% off list/MSRP, computed by taking PetRibbons list/retail price x .80

Example: $10.00 – list price per PetRibbons price list: $8.00 – MAPP & IMAPP pricing.

Each customer has the ability to set pricing within their basis of business.

However, a customer may not advertise or promote PetRibbons products in print or over the internet at a NET price (price paid net of promotion or advertised specials) that is less than the MAPP or IMAPP policy set forth above.

This policy also includes selling to another party who advertises or otherwise promotes PetRibbons products over the internet.

Violation of this policy will result in PetRibbons requesting the customer to cease and desist in said advertising or promotion. Additionally, PetRibbons will discontinue accepting orders and or shipping orders for said customer. If, at any time, the PetRibbons IMAPP policy is broken, all orders in place to be shipped, will be held for 30 days.

Interpretation and application of this policy and all matters related to enforcement of this policy shall remain with the executive management of HDS Venture LLC/PetRibbons.


3002 Dow Avenue, #222,
Tustin, CA 92780


Phone: (714) 619-3715
Email: orders@petribbons.com


Hours: 10AM – 6PM Eastern Time M-F

Sat: Closed

Sun: Closed